January 30, 2012

The recent launch of our new support and feedback process for Volunteer² got me thinking about how open communications with our clients can build community and create an environment where everyone benefits. If gathering client feedback and providing easy access to frequently asked questions was good for us and our clients, in some circumstances it might also be good for nonprofits and their volunteers. Let me start by describing our early experiences with our newly implemented system from Uservoice.com.

Regarding suggestions for product improvements - We have received great information from clients; better than ever before. We have always been receptive to feedback, but now – because clients get to vote on other ideas as well as add their own – we get  ... read more

Great topics, delivered with passion. Find out more about Tony’s Workshops & Presentations.		Will our paths cross so we can meet in person? Find out if Tony will be presenting in your area.